Under this section, you will come to know about how we collect and use information. When you use any of our applications, website, or services you agree to these privacy policies and comply with the terms and conditions.
Personal Information
We may use your personal information like:
Name, Postal address, Telephone number, Email address, Social media account information, Passport number, Credit and debit card information, and all other information that you provide while making an inquiry or booking.
When you provide your personal information you agree and give us the authority to use this data according to our policies and requirement.
How we collect your information
We collect information when you use our services and make a booking or register for our services.
We collect information when you contact our customer care unit and give your details.
We collect information from other third-party vendors, social media platforms, and public domain databases that are allowed to be used legally.
How we use your information
We use your personal information in the following ways:
How your information is disclosed
We may disclose or share your personal information in the following ways:
Other Information
We may collect other information apart from above mentioned.
We can collect this data in the following ways:
We may combine other information and personal information in special cases. By agreeing to our privacy policy you allow us such privilege. We will treat this combined information as your personal information for further use.
Third-Party Services
We are not responsible for the privacy policy of third parties that are linked to us and our services in one way or the other.
We are also not responsible for information collected and used by organizations such as Apple, Google, Microsoft, Facebook or any other provider be it app provider, developer, social media provider, manufacturer, or more.
You disclose your information to these organizations in connection with the services provided to you through our website on your own accord.
Security
We take strict measures to keep your data secured. However, 100% security can’t be guaranteed.
If your account sees any suspicious activity or you feel your privacy is marginally or relatively compromised, you can contact us at customercare@crystaltravel.com and raise the issue.
Opting-Out of Marketing and Promotional Emails
If you do not wish to get any marketing or promotional emails then you can opt-out of the same by either contacting us or by following the instructions mentioned in the email.
We will process your request as soon as it is feasible and practically possible.
However, please note that you can’t opt-out of emails that are transactional or important in any regards to your bookings and else.
Non-usage of personal information
You can contact us if you would like to get your personal information deleted, suppressed, or called back which you have submitted earlier.
You can also change the information so that your details are up to date in our database.
For changes, we might send you emails or require identity verification.
The changes will be implemented as soon as they are feasible and practically possible.
Retention Period
We will hold your information for time till the purposes are fulfilled as per the Privacy Policy and longer if required or permitted legally.
Services to Minors
If you are under the age of 18 then the services are not directed to you. Thus, do not share any information with us through the means of our services.
To Non-US residents
Any information that we procure from your end has your consent to it. Any information/data that you provide to us will be completely your choice and will be transferred to our US-based database from your country of origin.
Californian Privacy Rights
If you are a California resident then refer to the CCPA privacy notices mentioned below. You may contact us if you wish to discuss or make amendments regarding the disclosure of your private information to our third-party vendors and recipients.
Personal Information we may collect
We collect the below-listed information. Any other information that we may collect might be used to access fraud, security, audits, data analysis, and other related purposes.
All the categories listed may or may not be used when the collection of data is done by one or more information you share.
Categories of Personal Information |
Examples |
Sources of Personal Information |
Identifiers |
|
Websites, Apps, or Services (information collected directly from user)
Other Sources (e.g., public databases, marketing and analytics partners, social media platforms, booking suppliers and intermediaries, fraud management, and security vendors) |
Commercial Information |
|
Websites, Apps, or Services (information collected directly from user)
Other Sources (e.g., public databases, marketing and analytics partners, social media platforms, booking suppliers and intermediaries, fraud management, and security vendors) |
Internet or Network Activity |
|
Websites, Apps, or Services (information collected directly from user)
Other Sources (e.g., marketing and analytics partners, social media platforms, fraud management, and security vendors) |
Geolocation |
|
Websites, Apps, or Services (information collected directly from user)
Other Sources (e.g., marketing and analytics partners, social media platforms, fraud management, and security vendors) |
Audio, electronic, visual, thermal, olfactory, or similar information |
|
Websites, Apps, or Services (information collected directly from user)
Other Sources (outsourced contact center locations) |
Inferences drawn from any of these personal information categories |
|
Websites, Apps, or Services (information derived from user interaction)
Other Sources (e.g., marketing and analytics partners, social media platforms, fraud management, and security vendors) |
Financial Information (information described in CA Code §1798.80) |
|
Websites, Apps, or Services (information collected directly from user) |
Your CCPA Rights
You may request access to the personal information that Crystal Travel collected and maintained about you (along with information regarding its use and disclosure) over the past twelve (12) months upon appropriate verification. You may only make such requests twice (2) per every twelve (12) months.
You have the right to request that Crystal Travel delete personal information collected and maintained about you, subject to certain exceptions. Once your request is verified and we have determined that we are required to delete that information in accordance with applicable law, we will delete your personal information accordingly. Your request to delete your personal information may be denied if it is necessary for us to retain your information under one or more of the exceptions listed in the CCPA. Please note that a record of your deletion request may be kept pursuant to our legal obligations.
You may opt-out of “sales” of personal information by clicking the “Do Not Sell My Info” link (set to appear for California-based IP addresses detected via third-party service).
Subject to applicable law, opting out of "sales" will not prevent your personal information from being shared with our affiliates for any purpose or with third parties for non-marketing purposes (for example, to process one of your transactions). Further, this opt-out mechanism will not prevent the transfer of personal information in connection with a merger, reorganization, acquisition, or similar event.
To exercise the access and deletion rights described above, you can contact us and submit a request by sending an email to customercare@crystaltravel.com or by calling us at 1-866-721-7639.
Verifying your request
We would require verification if we get a request for changes in your personal information to avoid any fraud. This request can be raised by you or by someone whom you have authorized to act on your behalf.
The verification would require information that can prove your credibility, to prove that you are the person whose information is altered or been talked about.
If someone is talking on your behalf then they would as an example need a previous booking number under your name to proceed with the request.
We might not address your request if we find it repetitive or unfounded. We may also charge fees to process your request.
If you have any concerns then you can raise the query by emailing us at customercare@crystaltravel.com
We would advise you to not include any sensitive information in this email request as emails are not 100% secure.
Canadian Privacy Rights
If you are a resident of Canada then you can contact us to know about the disclosure of your personal information to third parties or affiliates.
Private and Sensitive Information
We advise you to not share any information that is sensitive for example, ethnicity, racial background, religious and political inclinations, social security numbers, health status, and more to us through any means.
Privacy Policy Updates
Privacy policies are subject to changes. The modifications are valid as soon as we update the policies on various platforms like websites, services, and more. If you use our services you agree to accept the changes in the policies.
Contact Us
You can contact us by writing an email to customercare@crystaltravel.com. We advise you to not add any sensitive information as email communication is not 100% secure.Alternatively, you can call us at 1-866-721-7639.