The Vacation Package Terms & Conditions below supersede any individual product's Terms & Conditions. Crystal Travel reserves the right to modify the Crystal Travel Vacations Terms & Conditions at any time without notice. If the Crystal Travel Vacations Terms & Conditions change, the modified terms will go into effect on the date when posted on this Site. The amended Terms & Conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and Terms & Conditions to any individual travel product included in the Vacation Package. All prices are displayed in United States Dollars (USD).
All vacation packages are non- refundable and non-transferrable.
Your credit card will be charged for the full amount for your Crystal Travel vacation package at the time of booking. No portion of the vacation package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.
PAYMENT IN FULL CONSTITUES FINAL ACCEPTANCE OF THE CRYSTAL TRAVEL VACATION TERMS & CONDITIONS
Government-issued ID and proof of citizenship are required for international travel (for all countries outside of the United State of America). It is your sole responsibility to provide the proper documents. Transit visas may be required. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. At all times throughout the trip a government-issued photo ID is required for security checks at airport, hotels, car rental pickups, attractions, and other travel related products as so deemed by suppliers.
Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your Vacation Package.
Name changes are not permitted. Your reservations cannot be transferred or changed to another name or destination upon completion.
Cancellation by Suppliers
Each portion of your Crystal Travel Vacation Package is provided by a separate airline, hotel, rental car company and other travel service providers (each a "Travel Supplier"). If a Travel Supplier cancels a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements. However, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.
Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.
Special requests are just requests. We will endeavor to pass any reasonable requests to the Travel Supplier; however, we regret that we cannot guarantee that your special request will be fulfilled.
Pricing, Taxes/Fees, and Payment:
Prices and availability are valid only in conjunction with a vacation package in its entirety, and do not apply to any single portion thereof. Crystal Travel, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.
Prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your vacation package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective travel supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact respective the Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.
Prices quoted for your vacation package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Payment must be made in full with a valid credit card at the time of booking. Crystal Travel accepts all major credit cards with a verifiable United States or Canadian billing address.
You authorize Crystal Travel and its authorized third party to charge the credit card you have provided for the amount of the vacation package booking.
Travel Suppliers require a valid credit card to be presented at the time of check-in at the hotel and/or at the pick-up location of the car rental company. This is to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.
Vacation Package Changes, Cancellation and Refunds:
You must call Crystal Travel prior to departure to change or cancel any Crystal Travel vacation package bookings. Please do not call the individual Travel Suppliers. For immediate assistance, call us on 1-866-721-7639. You can also write to us on customercare@crystaltravel.com and one of our Travel Expert will respond within 24 hours.
Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component which make up the package.
All travelers on a single booking record (if more than one traveler) must travel together on the same itinerary. Upon commencement of booking, individual travelers cannot be added to, and/or deleted from any Crystal Travel vacation package.
You shall be responsible for any and all cancellation fees assessed by Crystal Travel and travel suppliers for airline tickets, hotel reservations, car rental bookings and other travel services.
Partial changes or cancellations to one product component of the package may not be allowed by certain Travel Suppliers. In such cases all components such as air, car, and hotel must be changed at the same time. You can check with a Crystal Travel Travel Expert for more detailed information regarding your package.
Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the vacation package.
Cancel and Refund: In the event that a portion of your vacation package is refundable, the refundable portion thereof will be refunded less any cancellation fee. No refund will be made for any unused or partially used portions of the vacation package.
Flight Component Policies:
• All flight tickets are not changeable/transferable and non-refundable.
• Origin and destination cities for any Crystal Travel vacation package cannot be changed.
• No changes are allowed to the number of travelers.
Hotel Component Policies:
• Hotel properties cannot be changed; however, room category changes may be allowed in certain cases. Call Crystal Travel to inquire of such changes.
• For certain hotels, once your booking is confirmed, your reservation will be non-refundable in its entirety. Check cancellation/change policy of the hotel prior to booking.
• You will be solely responsible for all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges, resort fees, parking fees, room service and other services provided by the hotel that you request during your stay at the hotel.
Car Rental Component Policies:
• Booked car categories cannot be downgraded (i.e., mid-size to economy).
• No refunds will be made for unused car rentals, in part or in its entirety whatsoever.
• Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children's safety seats, ski racks, GPS and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location.
Activities Component Policies:
• Every activity has its own terms & conditions. Always check individual activity’s terms & conditions before finalising a Vacation Package booking.
Responsibility:
Crystal Travel makes arrangements with third-party suppliers for tour and package services and accommodations, including air transportation, lodging, and car rental (each a Travel Supplier). Crystal Travel is not an agent of the customer or of the travel supplier providing travel related services. By using this Site, you waive any claim against Crystal Travel, its subsidiaries or affiliates, and any of such party's officers, directors, agents, contractors, or employees, and expressly agree that neither Crystal Travel nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for
• Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier
• Any inconvenience, loss of enjoyment, mental distress or other similar matter
• Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates
• Any cancellation or double booking of reservations or tickets beyond the reasonable control of Crystal Travel
• Any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component.
Your sole remedy, if any, is with the specific Travel Supplier regarding your claim for that travel product and/or service and not Crystal Travel.
VACATION BOOKING RE-CONFIRMATION
It is the responsibility of the traveler to review and reconfirm names, dates, flight numbers, airlines and routing including all airport changes. If you discover any discrepancy in your itinerary, you are requested to immediately contact our Travel Expert within 24 hours from the time the booking was initiated.
If you fail to contact us by phone within 24 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.